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Canvas Support


Summer A/C 2026 - Access Information

Welcome students! For those enrolled in a course for the Summer A/C semester, access to your Canvas courses will be available on the first day of class - Monday, May 11, 2026. For important dates and deadlines, please consult your class schedule via my.fiu.edu or the FIU Academic Calendar. If you would like to learn more about how to use Canvas, you can join our live student Canvas trainings at the start of each semester.

PlayPosit Upgrade on May 4, 2026

On Monday, May 4, 2026, from 4:00am to 6:00am ET, the FIU Canvas team will upgrade the PlayPosit integration in Canvas to version 1.3 in preparation for the Summer 2026 semester. During this time, the PlayPosit integration will be unavailable. If you would like to learn more about PlayPosit, please review the PlayPosit Instructor Article or the PlayPosit Student Article.

If you experience any issues after the maintenance, please open a request using one of the options below.

Honorlock Application on Tuesday, May 5, 2026

On Tuesday, May 5, 2026, at 10:00 AM ET, the Honorlock Desktop Application feature will be enabled. This feature allows instructors to require students to install and run the Honorlock Desktop Application during their exams, providing an additional layer of security by establishing a secure Chrome session and monitoring the desktop to block unauthorized applications.

If you have any questions about this update, please open a request using the options below.

Delphinium LTI Removal from Canvas on May 5, 2026

On May 5, 2026, from 12:00am to 1:00am ET, the FIU Canvas Team will remove the Delphinium LTI integration in FIU Canvas. Once removed, courses previously using the integration will no longer see a link to access the Delphinium dashboard in the course navigation menu.

If you have any questions about the removal of Delphinium LTI, please open a request using one of the options below.

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Submit a Request
Log in using your FIU account to submit a request for one of the following reasons:
  • Laptop IconCanvas Technical Support
  • Icon of person wearing a headsetGuidance Using Canvas
  • Key iconCourse Access Questions
  • Magnifying glass with one human avatar speaking to two human avatars sitting down on the inside.FIU Online Success Coach Lookup

My Cases
Log in using your FIU account to view your previous requests for technical assistance.
Self-Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 8 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Submit a request for one of the following reasons:
  • ConversationConnect with an FIU Canvas Professional
  • ToolsCourse Preparation Requests
  • Large XCanvas Error Assistance
  • MultimediaFIU Online Multimedia Requests
  • Goldi G IconFIU Online Goldi AI Assistant

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Self-Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.

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